Shipping Policy

Last updated: August 12, 2026

Thank you for shopping at MochiStore. We carefully pack every ceramic plant pot to ensure it arrives safely at your door. Please read our shipping policy below.

1. Order Processing Time

All orders are processed within 2–3 business days after payment confirmation (excluding weekends and public holidays). During peak seasons or promotional periods, processing may take slightly longer. You will receive an email notification with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and order weight. Estimated delivery times are as follows:

Domestic shipping: 3–7 business days
International shipping: 7–21 business days depending on destination country

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

3. Packaging

Because our products are handcrafted ceramics, we take extra care in packaging every order. Each pot is individually wrapped with protective materials to minimize the risk of breakage during transit.

4. International Shipping

We ship worldwide. International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These charges are not included in our product prices or shipping fees and are the sole responsibility of the buyer.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website. Please allow up to 24 hours for tracking information to become active.

6. Lost or Stolen Packages

MochiStore is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows your package was delivered but you have not received it, please check with neighbors or your local post office first, then contact us and we will do our best to assist you.

7. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. MochiStore is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately after placing your order and we will try to update it before shipment.